Our Privacy Policy
We are Laura Millar Home Finders Limited, (we or us), a company registered in England under company registration number 15185561.
We respect your privacy and are committed to protecting your personal data. This privacy policy sets out how we look after and process your personal data when you engage our services or visit our website (www.lauramillar.co.uk) regardless of where you visit it from. This policy tells you about your privacy rights and how the law protects your personal data.
This policy should be read together with our website Terms & Conditions. It is important that you are fully aware of how and why we are using your data.
This privacy notice was last updated on 22nd December 2023
If you need to contact us about anything relating to our processing of your personal data, including any requests to exercise your legal rights described in section 14 below, please do so by e-mailing us at hello@lauramillar.co.uk.
1. What is our role?
We are responsible for your personal data that we collect from you. We are classed as a data controller in respect of your data, which means that we owe certain obligations to you and the UK data regulator, the Information Commissioner's Office (ICO), in respect of our handling of your personal data.
You have the right to make a complaint at any time to the ICO (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
2. What is personal data?
Personal data, or personal information, means any information about an individual from which that person can be identified, either alone or in combination with other data. It does not include data from which your identity has been removed (anonymised data).
3. How do we collect your data?
You may give us information about yourself through our website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you engage our property location services, participate in any social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site.
4. What personal data do we collect?
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data – includes first name, middle names, maiden name, last name, marital status, title, date and place of birth and gender.
Contact Data – includes billing address, email address and telephone numbers.
Financial Data – includes bank account and payment card details and any other financial data that may be required (such as proof of income) to enable us to verify your suitability as a potential buyer to seller agents or to otherwise provide our services.
Profile Data – includes details about properties we have located for you, your property search preferences, other details of services you have purchased from us and any feedback, complaint and survey responses you provide to us.
Technical Data – includes internet protocol (IP) address, your login data, browser type and version, time zone setting and approximate location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Usage Data – includes information about how you use our website (including the length of your visit to it and the number of page views) and services. If you call us, we will record the time, date and day of the week and length of your call and whether the call was answered or not.
Marketing and Communications Data – includes your preferences in receiving marketing from us and our third parties and your communication preferences.
Special categories. You may provide us with information on health conditions that you have if this is relevant to helping us locate suitable candidate properties for purchase. Where this is the case we will use this information solely to guide us in the provision of our services and we will not share this information with any third parties.
Aside from this, we do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
5. What other data do we collect?
We may collect, use, and share aggregated data such as statistical or demographic data for various purposes. Aggregated data may be derived from your personal data but is not considered personal data in law as it does not directly or indirectly reveal your identity, as the data has been anonymised. This can help us to share audience information with platforms such as Facebook and Google, for the purpose of such platforms displaying our adverts to our existing clients or audiences similar to our existing clients.
If we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We may receive data about users interactions with our website from various third parties, including analytics providers such as Google. However, this data is anonymised.
6. Children
Our website is not intended for use by anyone under the age of 16. Our services are not available to, and we do not collect the names, dates of birth or any other personal data of, anyone under the age of 16.
7. How do we use your personal data?
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following permitted circumstances:
Where we need to perform a contract we are about to enter into or have entered into with you. For example, where you have engaged us to provide property location services we will need to gather certain personal data relating to you to do so.
Where the processing of your personal data is necessary to comply with a legal obligation to which we are subject.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests.
Examples of legitimate interests include: the administration and improvement of our website (including its security), fraud prevention, notifying you about changes to our services, and providing you with information about offers or other services that may be of interest to you.
8. To whom do we disclose your information?
We need to pass some of your personal data to third parties in order to be able to provide you with any property location services that you have engaged us to provide.
In order to identify properties for clients, and assist in the negotiation of their purchase terms we will need to pass certain personal data of relevant clients to the estate agents managing the sale of those properties. This may include Identity Data, Financial Data, Profile Data and Contact Data.
Mail Chimp enables us to serve our customers with relevant email content, created by us, more efficiently. Where you have consented to receiving email communications from us about our services, we pass your email address to Mail Chimp for this purpose.
In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer. Similarly, if we ourselves are the target of an acquisition by a third party, personal data held by us about our clients will be one of the assets transferred to that third party. We will notify you in writing if any such circumstance occurs.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
9. Do we transfer your personal data abroad?
We do not transfer any of the personal data that you give us outside the UK. If this were to change, we would first provide you with the relevant details and we would ensure that all such data transfers occur in accordance with the relevant rules on the international transfer of personal data from the UK.
We take reasonable steps to ensure that any third parties to whom we transfer your personal data agree not to transfer such data outside the UK.
10. How do we keep your data secure?
We are committed to ensuring that your information is secure. While the transmission of information via the internet is never completely secure, we do our best to protect your personal data.
We have put in place suitable physical, electronic, and managerial procedures to safeguard and secure your personal information. We have also put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
11. Links to other websites
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
12. Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. However, in general any data collected through these mechanisms will be anonymised.
We would like to bring the following third party cookie used on our website to your attention:
Cookie Name: cookieconsent_status
Purpose: Used by Mail Chimp to assist in the coordination of our email communication and automated campaign.
More Information: Mail Chimp cookie policy
Please refer to your device’s help material to learn what controls you can use to remove or block cookies, or other similar technologies. Please remember that if you do this, it may affect the functionality of our website and/or your ability to use our services.
13. How can you control your personal information?
You are in control of the information you provide to us. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us at hello@lauramillar.co.uk.
A link enabling you to unsubscribe from direct marketing will be included in every direct marketing communication that is sent to you.
14. What are your rights?
You have rights under data protection laws in relation to your personal data. These rights are set out in the box below. If you wish to exercise any of these rights set out above please contact us.
Your Rights
You have the following rights:
Request access to your personal data (a ‘data subject access request’). This enables you to receive a copy of the personal data we hold about you.
Request correction of the personal data that we hold about you. You can ask that any incomplete or inaccurate data is corrected. We may need to verify the accuracy of any new data you provide to us.
Request erasure of your personal data. You can ask us to delete or remove personal data where there is no good reason for us continuing to process it. You can also ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. In some circumstances we may not be able to comply with an erasure request for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data. You can object where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which you believe causes such processing to adversely impact your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes.
Request restriction of processing of your personal data. You can ask us to suspend the processing of your personal data in certain scenarios, for example if you want us to establish the data's accuracy or where our use of the data is unlawful but you do not want us to erase it.
Request the transfer of your personal data to you or to a third party. We will provide your personal data in a structured, commonly used, machine-readable format. This right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. The lawfulness of any processing carried out before you withdraw your consent will not be affected. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time.
You will not have to pay a fee to access your personal data (or to exercise any of your other rights). However, if your request is clearly unfounded, repetitive, or excessive then we may charge a reasonable fee and/or refuse to comply with your request.
We may need to request specific information from you to help us confirm your identity before you can exercise any of these rights. This is a security measure to ensure that your personal data is not disclosed to someone who does not have a right to receive it. We may also need to ask you for further information in relation to your request to help speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will let you know and keep you updated.
15. How long do we keep your data?
We will only retain your personal data for as long as necessary to fulfil the purposes for which we collect it, such as providing services that you have engaged us to provide. We may retain certain data beyond this where we are legally required to do so.
In general we delete any personal data that you provide to us in connection with the provision of our services after we have finished providing those services and any subsequent period during which any fees may be due to us from you has expired. We may retain your contact details for a longer period in case you wish to use our services again in the future. Please contact us if you would like further information about our data retention policies.
16. Changes to this policy
We may update this policy from time to time. Any changes we may make will be posted on this page and, where appropriate, notified to you by email. Please regularly check this policy to ensure that you are aware of its current terms.
Our Privacy Policy
We are Laura Millar Home Finders Ltd. a company registered in England under company registration number 15185561.
We respect your privacy and are committed to protecting your personal data. This privacy policy sets out how we look after and process your personal data when you engage our services or visit our website (www.lauramillar.co.uk) regardless of where you visit it from. This policy tells you about your privacy rights and how the law protects your personal data.
This policy should be read together with our website Terms & Conditions. It is important that you are fully aware of how and why we are using your data.
This privacy notice was last updated on 22 December 2023.
If you need to contact us about anything relating to our processing of your personal data, including any requests to exercise your legal rights described in section 14 below, please do so by e-mailing us at hello@lauramillar.co.uk.
1. What is our role?
We are responsible for your personal data that we collect from you. We are classed as a data controller in respect of your data, which means that we owe certain obligations to you and the UK data regulator, the Information Commissioner's Office (ICO), in respect of our handling of your personal data.
You have the right to make a complaint at any time to the ICO (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
2. What is personal data?
Personal data, or personal information, means any information about an individual from which that person can be identified, either alone or in combination with other data. It does not include data from which your identity has been removed (anonymised data).
3. How do we collect your data?
You may give us information about yourself through our website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you engage our property location services, participate in any social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site.
4. What personal data do we collect?
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data – includes first name, middle names, maiden name, last name, marital status, title, date and place of birth and gender.
Contact Data – includes billing address, email address and telephone numbers.
Financial Data – includes bank account and payment card details and any other financial data that may be required (such as proof of income) to enable us to verify your suitability as a potential buyer to seller agents or to otherwise provide our services.
Profile Data – includes details about properties we have located for you, your property search preferences, other details of services you have purchased from us and any feedback, complaint and survey responses you provide to us.
Technical Data – includes internet protocol (IP) address, your login data, browser type and version, time zone setting and approximate location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Usage Data – includes information about how you use our website (including the length of your visit to it and the number of page views) and services. If you call us, we will record the time, date and day of the week and length of your call and whether the call was answered or not.
Marketing and Communications Data – includes your preferences in receiving marketing from us and our third parties and your communication preferences.
Special categories. You may provide us with information on health conditions that you have if this is relevant to helping us locate suitable candidate properties for purchase. Where this is the case we will use this information solely to guide us in the provision of our services and we will not share this information with any third parties.
Aside from this, we do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
5. What other data do we collect?
We may collect, use, and share aggregated data such as statistical or demographic data for various purposes. Aggregated data may be derived from your personal data but is not considered personal data in law as it does not directly or indirectly reveal your identity, as the data has been anonymised. This can help us to share audience information with platforms such as Facebook and Google, for the purpose of such platforms displaying our adverts to our existing clients or audiences similar to our existing clients.
If we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We may receive data about users interactions with our website from various third parties, including analytics providers such as Google. However, this data is anonymised.
6. Children
Our website is not intended for use by anyone under the age of 16. Our services are not available to, and we do not collect the names, dates of birth or any other personal data of, anyone under the age of 16.
7. How do we use your personal data?
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following permitted circumstances:
Where we need to perform a contract we are about to enter into or have entered into with you. For example, where you have engaged us to provide property location services we will need to gather certain personal data relating to you to do so.
Where the processing of your personal data is necessary to comply with a legal obligation to which we are subject.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests.
Examples of legitimate interests include: the administration and improvement of our website (including its security), fraud prevention, notifying you about changes to our services, and providing you with information about offers or other services that may be of interest to you.
8. To whom do we disclose your information?
We need to pass some of your personal data to third parties in order to be able to provide you with any property location services that you have engaged us to provide.
In order to identify properties for clients, and assist in the negotiation of their purchase terms we will need to pass certain personal data of relevant clients to the estate agents managing the sale of those properties. This may include Identity Data, Financial Data, Profile Data and Contact Data.
Mail Chimp enables us to serve our customers with relevant email content, created by us, more efficiently. Where you have consented to receiving email communications from us about our services, we pass your email address to Mail Chimp for this purpose.
In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer. Similarly, if we ourselves are the target of an acquisition by a third party, personal data held by us about our clients will be one of the assets transferred to that third party. We will notify you in writing if any such circumstance occurs.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
9. Do we transfer your personal data abroad?
We do not transfer any of the personal data that you give us outside the UK. If this were to change, we would first provide you with the relevant details and we would ensure that all such data transfers occur in accordance with the relevant rules on the international transfer of personal data from the UK.
We take reasonable steps to ensure that any third parties to whom we transfer your personal data agree not to transfer such data outside the UK.
10. How do we keep your data secure?
We are committed to ensuring that your information is secure. While the transmission of information via the internet is never completely secure, we do our best to protect your personal data.
We have put in place suitable physical, electronic, and managerial procedures to safeguard and secure your personal information. We have also put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
11. Links to other websites
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
12. Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. However, in general any data collected through these mechanisms will be anonymised.
We would like to bring the following third party cookie used on our website to your attention:
Cookie Name: cookieconsent_status
Purpose: Used by Mail Chimp to assist in the coordination of our email communication and automated campaign.
More Information: Mail Chimp cookie policy
Please refer to your device’s help material to learn what controls you can use to remove or block cookies, or other similar technologies. Please remember that if you do this, it may affect the functionality of our website and/or your ability to use our services.
13. How can you control your personal information?
You are in control of the information you provide to us. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us at hello@lauramillar.co.uk.
A link enabling you to unsubscribe from direct marketing will be included in every direct marketing communication that is sent to you.
14. What are your rights?
You have rights under data protection laws in relation to your personal data. These rights are set out in the box below. If you wish to exercise any of these rights set out above please contact us.
Your Rights
You have the following rights:
Request access to your personal data (a ‘data subject access request’). This enables you to receive a copy of the personal data we hold about you.
Request correction of the personal data that we hold about you. You can ask that any incomplete or inaccurate data is corrected. We may need to verify the accuracy of any new data you provide to us.
Request erasure of your personal data. You can ask us to delete or remove personal data where there is no good reason for us continuing to process it. You can also ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. In some circumstances we may not be able to comply with an erasure request for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data. You can object where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which you believe causes such processing to adversely impact your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes.
Request restriction of processing of your personal data. You can ask us to suspend the processing of your personal data in certain scenarios, for example if you want us to establish the data's accuracy or where our use of the data is unlawful but you do not want us to erase it.
Request the transfer of your personal data to you or to a third party. We will provide your personal data in a structured, commonly used, machine-readable format. This right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. The lawfulness of any processing carried out before you withdraw your consent will not be affected. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time.
You will not have to pay a fee to access your personal data (or to exercise any of your other rights). However, if your request is clearly unfounded, repetitive, or excessive then we may charge a reasonable fee and/or refuse to comply with your request.
We may need to request specific information from you to help us confirm your identity before you can exercise any of these rights. This is a security measure to ensure that your personal data is not disclosed to someone who does not have a right to receive it. We may also need to ask you for further information in relation to your request to help speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will let you know and keep you updated.
15. How long do we keep your data?
We will only retain your personal data for as long as necessary to fulfil the purposes for which we collect it, such as providing services that you have engaged us to provide. We may retain certain data beyond this where we are legally required to do so.
In general we delete any personal data that you provide to us in connection with the provision of our services after we have finished providing those services and any subsequent period during which any fees may be due to us from you has expired. We may retain your contact details for a longer period in case you wish to use our services again in the future. Please contact us if you would like further information about our data retention policies.
16. Changes to this policy
We may update this policy from time to time. Any changes we may make will be posted on this page and, where appropriate, notified to you by email. Please regularly check this policy to ensure that you are aware of its current terms.
CONTACT:
hello@lauramillar.co.UK
Lime Tree Work Shop
11 Lime Tree Walk Sevenoaks,
Kent, TN13 1YH
United KinGDOM